Below, we’ll walk you through the process step-by-step.

Understanding User Roles

HostGator supports three types of roles:

• Primary Contact (One per account): Full control, including account holder info and billing.

• Administrative Contact: Can manage services, make purchases, and add/edit users.

• Technical Contact: Limited to product maintenance and technical tasks.

Action	Primary	Admin	Technical
Edit account holder info
Edit billing info
Add/edit/delete users
Purchase new products
Manage & renew services
Update domain WHOIS (Admin/Tech)

How to Add a New User to Your HostGator Account

To delegate access, follow these steps:

1. Log in to your HostGator Customer Portal.

2. Click your profile icon in the top-right corner and select “Users & Roles.”

3. On the “Account & Users” page, find your account and click “Manage.”

4. Scroll down to the “User Roles & Permissions” section and click “+ Add User.”

   Adding ChemiCloud Support?

   If you’re adding ChemiCloud Support to assist with your HostGator website migration, use the following details:

   

   Recommended Role: Admin or Tech – this will allow our team to manage your hosting services and settings to ensure a smooth and seamless migration experience.

5. Enter the name and email address of the person you’d like to invite.

6. Choose the appropriate user role (Administrative or Technical).

7. Click “Invite.”

The invited user will receive an email with instructions to set up their own credentials and access PIN.

Managing Existing Users for Your HostGator Account

To update or remove an existing user:

1. Go to the “Users & Roles” section of your Customer Portal.

2. Click “Edit” next to the user you want to update.

3. To change their role, select a new one and click “Save.”

4. To remove a user, click “Delete” and confirm the action.

Whether you’re working with a developer, a hosting provider like ChemiCloud, or someone helping manage your site, this feature keeps your account secure while giving them the access they need.

Looking for a Hostgator alternative? Join the growing club of happy customers who made the switch to better, faster web hosting!

This guide walks you through the exact steps to delegate access securely using Bluehost’s User Roles & Permissions feature.

Why Delegate Access to Your Bluehost Account?

Bluehost allows you to invite other users to your account without sharing your password. By assigning roles such as Admin or Tech, you control what level of access they get—great for website migrations, support, or development work.

Bluehost User Roles Explained

How to Add a User to Your Bluehost Account

1. Log into your Bluehost Account Manager
   https://www.bluehost.com/my-account/login

2. Click the profile icon (top-right corner) and select Accounts & Users from the dropdown menu.

3. Locate your account and click the MANAGE button.

4. Scroll to the User Roles & Permissions section and click + ADD USER.

   Adding ChemiCloud Support?

   If you’re adding ChemiCloud Support to your Bluehost website for migration, be sure to use the email address below:

   

   We recommend assigning the Admin role so our team can manage services and settings necessary for a smooth migration.

5. Fill out the invitation form:

   • Name: Enter the name of the person or team.

   • Email: The email of the person you’re granting access to.

   • Role: Choose either Admin or Tech, depending on what you want them to manage.

6. Click INVITE. The user will receive an email with instructions to set up their own login.

How to Revoke Access to Your Bluehost Account?

You can remove a user anytime:

• Go back to Accounts & Users

• Click EDIT next to the user

• Choose DELETE, then confirm

Summary

Adding a user to your Bluehost account is:

• Secure – No password sharing

• Flexible – Choose exactly what the user can do

• Reversible – Remove access anytime

Whether you’re working with a developer, a hosting provider like ChemiCloud, or someone helping manage your site, this feature keeps your account secure while giving them the access they need.

Looking for a Bluehost alternative? Join the growing club of happy customers who made the switch to better, faster web hosting!

It’s a simple, efficient way to keep track of your important discussions with our team!

1. Click on the hamburger menu in the top right side of the chat window and select Email Transcript;

2. Enter your email address and click Send.

That’s all; you should receive the chat transcript in your email address shortly.

1) Log into cPanel.

2) Click the “Website Preview” button in the Domains section.

3) Click the “Create” button next to your domain to generate the unique temporary URL.

4) Click the “Open” button to open the temporary URL in a new browser tab.

5) Afterwards, you’ll see a quick notification related to the usage of the temporary URLs,  click “Yes. Proceed with the proxy” to load the website.

Once the page opens, you’ll see the temporary URL in your browser tab similar to yourdomain.skipdns.link, which you can copy and use later or share with others.

Using the Website Preview tool in cPanel is a straightforward and effective way to ensure your website migration is smooth and error-free. Always double-check your site’s functionality before making the final switch with NS record updates.

In this Knowledge Base article, we will cover how you can easily add collaborators to your SiteGround account.

How to Add Collaborators to Your SiteGround Account

Step 1) Click here to open the SiteGround login page. After it opens in your browser, go ahead and log in.

Step 2) After logging in, hover over the Websites tab in the main menu then click on the Collaborations sub-tab:

Step 3) Once you are on the Collaboration Websites page, there’s an option at the bottom of the page to click here and add a new collaborator.  Or you can access this page directly in your web browser.

Step 4) Once you are on the Users and Roles page, please click on the Add New User button

Step 5) You will be presented with two options. Please choose Collaborator

Step 6) Choose the website in question, fill in the details of the collaborator and click Add User

An invitation will be sent out to the collaborator’s email address and you will see their user in the List of Users with Pending Activation status.

And that’s it. Now you’ve learned how to add collaborators to your SiteGround account.

This Knowledgebase article will cover how to use Telnet.

How to use Telnet

Telnet is integrated into Windows 10 system, however, it is disabled by default. To install Telnet, follow the instructions below.

How to enable Telnet on Windows 10 from the Control Panel

Open the Control Panel in Windows 10. You can press Windows key + R, type control panel, and press return, to quickly open the control panel.

Next, click Programs.

After this, click Turn Windows features on or off beneath Programs and Features.

In the dialog window which opens, scroll down and look for Telnet Client. Check the box to the left of the option, then click the Ok button.

Windows will install the Telnet Client and you will see a window open while that takes place.

Click Okay when it’s finished.

How to Enable Telnet on Windows 10 via CMD or PowerShell

You can also install Telnet via the PowerShell or Command Prompt.

Step 1: Open an Elevated Command prompt. To do this, right-click the Start Menu and select Command Prompt (Admin) or PowerShell (Admin).

Step 2: Next, type this command into the Command Prompt or PowerShell:

dsim /online /Enable-Feature/FeatureName:TelnetClient

and press Enter to enable Windows 10.

Telnet will be installed.

How to Enable Telnet on MacOS or Linux

Good news! Telnet is included with MacOS by default. Most Linux installations also include a Telnet client.

How to Use Telnet on Windows 10

Step 1: Right-click the Start menu and choose Command Prompt or Windows Powershell, depending on your configuration.

Step 2: When the command prompt, or PowerShell loads, type the following command:

telnet domain.tld port-number

For example, if you are going to use Telnet to connect to an SMTP server on port 25, you would use the following syntax:

telnet cchostingdemos.com 25

How to Use Telnet on MacOS

Step 1: Use the Spotlight feature to search for Terminal and open it.

Step 2: When Terminal is open, type the following command:

telnet domain.tld port-number

For example, if you are going to use Telnet to connect to an SMTP server on port 25, you would use the following syntax:

telnet cchostingdemos.com 25

How to Use Telnet on Linux

Step 1: Open your Terminal app.

Step 2: After Terminal opens, type the following command:

telnet domain.tld port-number

For example, if you are going to use Telnet to connect to an SMTP server on port 25, you would use the following syntax:

telnet cchostingdemos.com 25

Common Telnet Ports

587 – Alternative SMTP Port

110 – POP Mail

22 – SSH

143 – IMAP

You can find a list of other ports here.

Keep reading and we’ll explain!

What is a DDoS Attack?

What is a Denial of Service?

Denial of Service is a very specific issue. To explain it simply, a website experiences DoS issues when it is no longer able to service its regular users. Most of the time, these issues happen without malicious intent. For example, a large website links to a small website, which isn’t built for the same level of traffic (the Reddit effect). The small site can’t handle the influx of traffic and therefore becomes unresponsive.

Due to this, by adding the word “attack”, a Denial of Service Attack indicates malicious intent. The attacker is making a conscious effort using a DoS to create issues. The methods of doing this can vary greatly and a “DoS attack” is only referring to the expected result of the attack, not the way it is being executed. By consuming the server’s resources, it can cause the server to become unavailable to its regular users, and in extreme cases, even crashing the server and taking it down entirely.

Struggling with downtime issues? ChemiCloud is the hosting solution designed with reliability and security in mind! Check out our web hosting plans!

What is a Distributed Denial of Service Attack?

The difference between Distributed Denial of Service attacks and regular Denial of Service attacks is the keyword, “Distributed”. A DoS attack is carried out by a single attacker using a single system, whereas a Distributed attack is carried out across multiple systems that are executing the attack.

A Distributed Denial of Service attack requires multiple systems to carry out the attack, not multiple attackers. Commonly, large DDoS attacks are not executed through the attacker’s own computer, but through a number of infected systems. Attackers can abuse a number of vulnerabilities to gain control over a large number of systems. The attacker then uses these compromised computers/servers to mount an attack against its target.

The website targeted by the DDoS attack is usually the only victim. But this isn’t entirely accurate. Users with infected systems that are part of the attacking systems are similarly affected. Not only are their computers being used in illicit attacks, but their computer’s and Internet connection’s resources are also consumed by the attack that is being launched.

There are a wide variety of methods that can be used to execute these attacks but, in the end, DDoS attacks have a singular purpose, keeping authentic users from using the target system.

Does ChemiCloud offer DDOS protection?

Yes, absolutely!

Our network automatically detects and mitigates distributed denial-of-service attacks from large-volume intended to make your websites unavailable to legitimate users.

We utilize real-time network protection, which detects, analyzes, and blocks attacks in real time. Attackers are blocked inline, then redistributed across the backbone of our network.

Rules are automatically created using machine learning from traffic across our global network to intelligently reroute malicious traffic during this event.

Our DDoS protection doesn’t impact the latency of your site, it’s happening inline, we’re not routing your traffic to a third-party for protection.

Additionally, we can protect your site from a range of DDoS attack methodologies including, UDP, SYN, HTTP floods, and more.

This feature is always on, always running in the background to protect our customers.

The most typical use of the dig command is to simply query a single host.

In this KB article, we’ll explain how to read the output of the dig command and how to use the command.

How to use the DIG command

What can I learn using the dig command?

dig will let you perform any valid DNS query, the most common of which are:

• A (the IP address)
• TXT (text annotations)
• MX (mail exchanges)
• NS (nameservers)

Run the Command

1. First, open your SSH client and open a connection to your hosting account or any system where you have a console/command line in which you can input commands. If you aren’t familiar with connecting to your hosting account with SSH, click here to review our Knowledgebase Article on the subject.
2. Once you have your connection open, enter the command as:

dig domain.tld where domain.tld is the domain and extension you’re querying.

Struggling with DNS issues? ChemiCloud is the hosting solution designed to save you time! Check out our web hosting plans!

Examine the Output

[yourcpusercc@rs2-dal ~]$ dig cchostingdemos.com

; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.4 <<>> cchostingdemos.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52628
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;cchostingdemos.com. IN A

;; ANSWER SECTION:
cchostingdemos.com. 300 IN A 104.21.69.5
cchostingdemos.com. 300 IN A 172.67.202.37

;; Query time: 7 msec
;; SERVER: 198.58.107.5#53(198.58.107.5)
;; WHEN: Tue Apr 06 22:21:26 EDT 2021
;; MSG SIZE rcvd: 79

The opening section of the output tells us a little bit about itself:

; <<>> DiG 9.11.4-P2-RedHat-9.11.4-26.P2.el7_9.4 <<>> cchostingdemos.com

The Got answer section tells us some technical details about the answer received from the DNS Server.

;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52628
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

The Question section serves to remind us of our query. The default query is for an Internet address (A).

;; QUESTION SECTION:
;cchostingdemos.com. IN A

The answer section is where the answer to our query is given.

;; ANSWER SECTION:
cchostingdemos.com. 300 IN A 104.21.69.5
cchostingdemos.com. 300 IN A 172.67.202.37

The final section of the default output contains statistics about the query.

;; Query time: 7 msec
;; SERVER: 198.58.107.5#53(198.58.107.5)
;; WHEN: Tue Apr 06 22:21:26 EDT 2021
;; MSG SIZE rcvd: 79

Quick dig commands you should know

• A quick way to get just the answer and not the fluff around it is to run:

dig domain.tld +short

• Use this command to get the addresses for a domain:

dig domain.tld A +noall +answer

• Use this command to get a list of all of the mail servers for a domain:

dig domain.tld MX +noall +answer

• Use this command to get a list of authoritative DNS servers for a domain:

dig domain.tld NS +noall +answer

• Use this command to get a list of all of the above in one convenient set of results:

dig domain.tld ANY +noall +answer

• Use this command to query A record of a domain using a specific nameserver:

dig A domain.tld @ns1.chemicloud.com +short

• Use the following to trace the path taken:

dig domain.tld +trace

That’s a wrap! Now you know how to master the DIG command using your terminal.

Here are some examples of why you may want or need to do this:

• You are hiring an Admin or Tech Support to help you with administering your DNS records.
• You’ve purchased a new e-mail anti-spam service and you need to make changes to your DNS records, but because you aren’t super-techy, you’ve decided to add the company that provides the new service to your Cloudflare account so they can make the changes themselves.
• You have a business and while your CTO controls “Admin” to the Cloudflare account, select staff are allowed certain permissions.

In this tutorial, we’ll cover how to delegate access, or add an additional user, to your Cloudflare account.

How to delegate access to your Cloudflare account

Quick Breakdown of User Roles

There are two user roles with Cloudflare:

• Super Administrator
• Administrator

Super Administrators have the following permissions: 

• Edit all Cloudflare settings.
• Make purchases.
• Update Billing Settings, i.e. add/remove/update Credit / Debit Cards.
• Manage Memberships.
• Revoke access of other Super Administrators.

Administrators have the following permissions:

• Edit all Cloudflare settings, except for Membership Management and Billing Settings.

How to Add a Member to your Cloudflare Account

Step 1: Log in to your Cloudflare Dashboard.

Step 2: Once you’ve logged in, click on the Manage Account drop-down menu and choose the Members option.

Step 3: Enter the email address of the individual you’d like to invite, then click the blue Invite button.

The user you’ve invited will receive an email that looks like the one below:

Once the user clicks the link in the email they receive, they’ll be able to access your Cloudflare account with the default permissions of an Administrator.

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How to Remove a Member from your Cloudflare Account

Just as you may find a reason to add a Member to your Cloudflare account, you may find a reason to remove them.

Step 1: Log in to your Cloudflare Dashboard.

Step 2: Step 2: Once you’ve logged in, click on the Manage Account drop-down menu and choose the Members option.

Step 3: At the bottom of the Members page, locate the member you’d like to remove and click the triangle angled to the right. When the modal expands, click the Revoke button to remove their access to your Cloudflare account.

You will be asked to confirm the action. Simply click Yes, revoke access to remove this Member.

That’s it! You have now revoked access to a specific member of your Cloudflare account.

Expanded Breakdown of User Roles (Enterprise Accounts Only)

Cloudflare Enterprise Users have additional Roles they can give to Members added to their Cloudflare accounts, and they can assign additional roles to these Members.

Read this Knowledge Base article for a detailed understanding of these effects and to help you decide if you should change your primary domain in cPanel.

Things to Consider Before Requesting a Primary Domain Change

Key Update #1: Temporary Website Downtime

Changing your primary domain name can cause your website to go offline temporarily. This happens if your old domain is still set up in the database or configuration files of your website’s software (like WordPress, Drupal, Joomla!). To get your website back online, the new domain name needs to be updated in these systems.

Key Update #2: Email Address Changes

When you change your primary domain, all email addresses linked to the old domain will automatically update to the new domain. For instance, an email like name@yourolddomain.com will change to name@yournewdomain.com. Your emails and webmail password will stay the same, but you’ll need to update your email settings with the new domain.

Key Update #2: Services Tied to Your Old Domain

Services like domain privacy, SiteLock, and SSL Certificates linked to your old primary domain will not automatically transfer to the new domain. If you want these services for your new domain, you’ll need to purchase them again. Cancel these services for the old domain if it’s no longer in use.

Overall Impact We want you to be aware that changing your primary domain can affect your website and its features. It’s important to understand these changes and what they mean for your site.

Potential Technical Task Fee for Certain Primary Domain Changes

For tasks that require substantial technical involvement from our team, such as moving files between website folders, making intricate modifications to files or databases, or conducting comprehensive search-replace operations in the database (like updating domain names), a fee of $10 might be applied. This fee is not a blanket charge; it is only considered for manual tasks requiring more time for our team’s expertise and effort.

This fee is specifically for manual tasks that take our team more time to handle, reflecting the expertise and time investment required to ensure your domain change is smooth and error-free. We believe this approach aligns with our goal of providing high-quality, efficient service while encouraging a thoughtful approach to domain changes.

We encourage you to consider this potential fee when planning your primary domain change requests.

How to Request a cPanel Primary Domain Change

If you have reviewed these changes and still wish to change your primary domain, not to worry, we can do that for you!

Just submit a request from your Client Area and our team will get you sorted 24×7!

Once we review the required information, we will proceed with your primary domain change.