Managed WordPress – ChemiCloud Knowledge Base & Self-Support Center https://chemicloud.com/kb Fri, 18 Jul 2025 08:19:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://chemicloud.com/kb/wp-content/uploads/2019/06/favicon_rk1_icon.ico Managed WordPress – ChemiCloud Knowledge Base & Self-Support Center https://chemicloud.com/kb 32 32 Managing FTP Accounts in Your WordPress Manager https://chemicloud.com/kb/article/managing-ftp-accounts-in-your-wordpress-manager/ https://chemicloud.com/kb/article/managing-ftp-accounts-in-your-wordpress-manager/#respond Tue, 29 Oct 2024 13:30:20 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8543

This tutorial applies exclusively to our Managed WordPress Hosting product.

FTP accounts are useful for a variety of site management tasks. With an FTP account, you can upload or download files directly to your website, allowing you to manage themes, plugins, and media assets without needing to go through the WordPress dashboard. FTP is also helpful for creating site backups, troubleshooting issues by replacing or editing files, and managing large file uploads that may otherwise be restricted within WordPress. For developers, FTP provides easy access for testing or staging changes to a site before they go live.

Follow these steps to create a new FTP account for your WordPress instance using the WordPress Manager:

Step 1: Locate Your Site’s Document Root

To create an FTP account, you first need to know the document root for your site.

  1. Log in to your WordPress Manager and select My Instances in the top header.
    (If you need help logging in, see this article.)
  2. Find the WordPress instance you want to manage, then click on Manage Site.
  3. In the instance’s management panel, click Advanced.
  4. Scroll down to Installation Details. Here, look for the field labeled Directory—this shows the document root where your site resides (In my example, the directory is “public_html”).
  5. Copy the directory path for later use.

Step 2: Create a New FTP Account

  1. In your WordPress Manager, click My Hosting in the top header.
  2. From the left-hand Manage section, select FTP Accounts.
  3. In the FTP Accounts section, click on the Add Account button.
  4. Fill in the details for your FTP account:

    • Username: Enter a username for the FTP account.
    • Domain: Choose the domain associated with this FTP account.
    • Password: Set a secure password.
    • Directory: Paste your site’s document root (e.g., “public_html”).
  5. To finalize, click Add Account.

After creating the FTP account, you’ll see it listed in a sortable table with the following details:

  • User: Username for the FTP account.
  • Directory: The directory path the account can access.
  • Usage / Quota: Space usage and limits.
  • Last Update Time: The last time the account was updated.
  • Actions: Options to view access details, change password and quota, or delete the account.

To find a specific FTP account, use the search bar next to the Add Account button.

Step 3: Connect to Your FTP Account

To connect to your new FTP account, you’ll need either the server’s IP address or hostname.

Please reach out to our support team via live chat for assistance with this information.

That’s it!

By following these steps, managing FTP accounts is straightforward, giving you flexible access to your site files whenever needed.

If you need further assistance, our support team is always ready to help.

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How to Retrieve the Nameservers Records for your WordPress Instance https://chemicloud.com/kb/article/nameservers-records-for-your-wordpress-instance/ https://chemicloud.com/kb/article/nameservers-records-for-your-wordpress-instance/#respond Wed, 23 Oct 2024 08:42:40 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8523

This tutorial applies exclusively to our Managed WordPress Hosting product.

In this tutorial, we’ll show you how to retrieve the Cloudflare nameserver records for your WordPress site so you can point your domain to your Managed WordPress Hosting service.

We include Cloudflare’s integrated Anycast DNS service with your Managed WordPress hosting plan.

What is Anycast DNS?

Anycast DNS is a system where multiple DNS servers share the same IP address. When someone tries to visit a website, their request is routed to the nearest available server in the network. This reduces the time it takes to connect (latency), improves website availability, and helps protect against DDoS attacks.

How does Anycast work?

Normally, each device connected to the Internet has a unique IP address, like a street address directing traffic to a single location. In contrast, Anycast allows multiple servers to use the same IP address. When a request is made, it is automatically sent to the closest or most available server, making communication more efficient.

Imagine sending a letter to a friend who has multiple homes across the country. The letter would automatically be delivered to the closest house instead of a specific, fixed location. That’s similar to how Anycast routes traffic.

How does Anycast DNS work?

DNS (Domain Name System) translates website names into IP addresses that devices understand. Typically, when you enter a website, your device queries a DNS resolver to get the IP address. With Anycast DNS, this query can be handled by any server in the network, and it will be routed to the closest or most efficient server. This speeds up the process, reduces latency, and keeps services running smoothly even if some servers go offline.

For example, Cloudflare uses Anycast DNS across its network of data centers in over 330 cities. This means DNS queries can be resolved quickly from any of these locations, improving speed and reliability.

Without Anycast: Unicast DNS

In a traditional Unicast setup, each DNS server has its own unique IP address, and queries are sent to a specific server. If that server is down, the query has to try other servers, which can slow things down.

What’s the Key Benefit of Anycast DNS?

Anycast DNS ensures faster, more reliable website connections by routing requests to the nearest and best-performing server, reducing latency and improving uptime.

How to Retrieve the CloudFlare Nameservers Records for your WordPress Site

This tutorial assumes that you’ve already installed a WordPress instance on your domain using the WordPress Manager. If you didn’t do so, this tutorial will help you.

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to retrieve the Nameservers records.

If your domain is not pointing at the Cloudflare nameservers, you should see a “DNS propagation is in progress” message in the top section.

Step 3) Click on it and select the Nameservers tab to retrieve the Cloudflare name servers records to which you should point your domain.

That’s it! Now you know how to retrieve the Cloudflare nameserver records for your WordPress site so you can point your domain to your Managed WordPress Hosting service.

Next, we’ll show you how to point your domain to the specified nameservers from your domain registrar.

How to Change the Nameservers for Your Domain with ChemiCloud

We’ll assume your domain name is registered with ChemiCloud. If it’s registered elsewhere, please scroll down to the next section for instructions on making the changes with different registrars.

Step 1: Go to chemicloud.com/login and log in to your ChemiCloud customer account.

Step 2: In your Client Area Dashboard, click the “Domains” icon located on the left-hand side menu.

Change nameservers
My Dashboard > Domains

Step 3: From the list, locate the domain you want to manage and click the “Manage Domain” button.

Step 4: In the “Manage” action menu on the right-hand side, click on the Nameservers option.

Manage > Nameservers

Step 5: Select the “Use custom nameservers” option and enter the nameservers you wish to use for your domain.

Our default name servers should be used in case you are using one our Shared Hosting & VPS Hosting products.

Step 6: Click the “Change Nameservers” button to apply the new nameservers.

Please note that it can take up to a few hours for the nameserver changes to fully propagate worldwide. While it often takes just a few hours, it’s good to be aware of this timing. You can use a DNS propagation checker to monitor the global propagation status.

That’s all! You now know how to change the nameservers for your domain registered with ChemiCloud.

How to Change the Nameservers for Your Domain Registered Elsewhere

In this tutorial, you’ll learn how to change the nameservers for your domain registered with a different provider.

That’s it! Now you know how to change your domain’s nameservers with different registrars and set the Cloudflare nameservers for your WordPress site, allowing you to point your domain to your Managed WordPress Hosting service.

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How to Backup or Restore your WordPress Instance in the WordPress Manager https://chemicloud.com/kb/article/backup-or-restore-your-wordpress-instance/ https://chemicloud.com/kb/article/backup-or-restore-your-wordpress-instance/#respond Sat, 12 Oct 2024 08:47:04 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8388 This article will teach you how to back up or restore your WordPress instance using the WordPress Manager.

This tutorial applies exclusively to our Managed WordPress Hosting product.

When to Restore a WordPress Instance?

Let’s say you accidentally break your website (whoops). Or maybe your website got hacked. If any of these scenarios happens, you’ll wish you had a backup of your website to rely on. A copy of your website that allows you to go back in time and pretend this never happened.

Our cloud Remote Backup feature protects your data with daily, automatic backups you can access anytime using the WordPress Manager. That way, you can worry less about backing up your data and more about customers.

With daily offsite backups, you can restore up to 30 days of backups at any time. What’s more, you can easily choose what kind of restoration you’d like to do for your site, whether for the files, database, or entire WordPress instance.

The backup retention period varies depending on your Managed WordPress Hosting plan.

What’s the Difference Between a Local and Remote Backup?

Manual Backup (Local Backup): When you manually create a backup (on-demand), you can choose to back up your website files and database. This backup is stored locally on your Managed WordPress hosting storage.

Automated Backup (Remote Backup): Automated backups happen in the background and are stored on a secure, remote server. These backups can be restored at any time, without using your hosting storage.

Backup Retention Logic

When the backup retention limit has been reached: WordPress Manager will not automatically delete an existing automatic backup to make room for a new manual backup.

You must manually delete one or more existing backups (automatic or manual) before you can create a new manual backup.

The system does not distinguish between automatic and manual backups when applying the limits — all backups count toward the same retention limit.

WordPress Manager will automatically delete the oldest automatic backup to make room for the new automatic backup.

Please find below a table which shows the backup retention period and the total backups allowed per package:

Plan Backup Retention Total Backups Allowed (Auto + Manual)
Tiny 10 days 15 backups
MWH 1 20 days 25 backups
MWH 3 20 days 25 backups
MWH 5 20 days 25 backups
MWH 10 20 days 25 backups
MWH 20 20 days 25 backups
MWH 40 30 days 35 backups
MWH 50 30 days 35 backups
MWH 80 30 days 35 backups
MWH 100 30 days 35 backups

Example:

If a plan allows a total of 25 backups, the system will automatically generate 25 daily backups by default—even if the retention period is only 20 days. This setup intentionally provides extra room, allowing the user to delete up to 5 older backups without impacting the core 20-day retention window. Once deleted, those slots can be used to create manual backups, keeping the total within the allowed limit.

How to Create a Manual Backup for your WordPress Instance

Please keep in mind that any manual back counts towards the storage of your Managed WordPress hosting service with us.

To create a manual backup for your WordPress instance using the WordPress Manager, follow these steps:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to create a manual backup.

Step 3) Click the Backups tab of your WordPress instance.

Step 4) Click the Add New button to take a manual backup.

Step 5) Choose whether to backup the directory (site files) or the site’s database and click the Create button.

You can check the backup creation progress in the Backups tab > Backup history.

That’s it! A manual backup of your WordPress instance has been successfully created.

After creating a manual, you can restore, download, or delete it anytime.

How to Restore a Backup for your WordPress Instance

 To restore an existing backup for your WordPress instance (either manual or automatic backup), follow these steps:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to create a manual backup.

Step 3) Click the Backups tab of your WordPress instance.

Step 4) In your Backups history, you’ll see a list of backups showing the date each was generated and whether it’s an automatic or manual backup. To restore a backup, click on the “Restore Backup” button next to the backup you wish to restore.

The backup retention period varies depending on your Managed WordPress Hosting plan.

Backups > Restore Backup

Step 5) Choose one of the following restore options below:

  • Restore Database: select this option to restore the site’s database.
  • Restore Directory: select this option to restore the site’s files.
  • Delete Existing Files: select this option to delete and overwrite the existing site files.

Step 6) When ready, click on the “Restore” button.

You will receive a confirmation message indicating that the restore is in progress. You can monitor the progress in the Backups section:

That’s it! Now you’ve restored a backup using the WordPress Manager.

How to Download a Backup for your WordPress Instance

This option allows you to download a backup of your WordPress instance, whether it was generated manually or automatically.

It’s useful when you want to restore a single file from your website rather than all the files.

You’ll download the entire .zip backup file, unzip it on your computer, extract the file you need, and then upload it back to your site via FTP.

Please follow the steps below to download a backup of your WordPress instance inside your computer.

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to create a manual backup.

Step 3) Click the Backups tab of your WordPress instance.

Step 4) In your Backups history, you’ll see a list of backups showing the date each was generated and whether it’s an automatic or manual backup.

To download a backup, click on the “Download Backup” button next to the backup you wish to restore.

 

Once downloaded the .zip backup file, unzip it on your computer, extract the file you need, and then upload it back to your site via FTP. The same applies to the database.

That’s it! Now, you’ve downloaded a backup inside your computer using the WordPress Manager.

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How to Create a WordPress Staging Using the WordPress Manager https://chemicloud.com/kb/article/wordpress-staging/ https://chemicloud.com/kb/article/wordpress-staging/#respond Fri, 11 Oct 2024 06:45:36 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8365 This article will teach you how to create a WordPress staging environment using the staging feature in the WordPress Manager.

This tutorial applies exclusively to our Managed WordPress Hosting product.

What is a WordPress Staging?

Mistakes can happen, and sometimes plugins or themes don’t work as intended. To avoid ruining your live site, you can test changes on a staging site instead. Keep reading to learn what a staging site is, when to use one, and how to create one with WordPress.

A staging site is a private copy of your website where you can test changes without affecting the live, public version. Since staging environments aren’t public, only the people working on the site can see and use them.

When to Create a Staging Site?

You probably don’t need a full dress rehearsal just to add a missing comma to a blog post—go ahead and give that punctuation mark its moment in the spotlight! But when you’re planning more dramatic plot twists for your website, a staging site can be your trusty sidekick.

Let’s dive into some of the top reasons why folks set up these secret test labs for their WordPress sites.

  1. Major Updates: Before updating WordPress core, themes, or plugins, test the updates on a staging site to ensure compatibility and prevent potential conflicts.
  2. Design Overhauls: If you’re redesigning your site or changing its layout, a staging environment allows you to preview the new design without disrupting the user experience on your live site.
  3. Adding New Features: Planning to add new functionalities like e-commerce capabilities, forums, or membership areas? Test them on a staging site first to ensure they work seamlessly.
  4. Debugging Issues: If your live site is experiencing issues or errors, use a staging site to troubleshoot without affecting your visitors.
  5. Security Enhancements: When introducing new security measures or plugins, it’s wise to test them in a controlled environment to ensure they don’t inadvertently block legitimate users or functionalities.

By utilizing a staging site in these scenarios, you can confidently implement changes, knowing they won’t negatively impact your live website.

Are WordPress staging environments added to my install limit?

No, staging sites are not considered separate instances, and they do not count toward your WordPress installs limit.

How to Create a WordPress Staging Using the WordPress Manager

We’ll assume that you’ve already installed WordPress. If you haven’t installed WordPress on your site, this article will tell you how.

If your production site has the Object Pro plugin active, please temporarily disable it on the production site and ensure it remains disabled on the staging site. This will help prevent conflicts, such as sharing the same cache or mixing data between the staging and production sites.

To create a staging environment for your WordPress instance using the WordPress Manager, follow these steps:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to create a staging site.

Step 3) Click the Staging button in the top right corner, under the quick actions menu.

WordPress Staging

Step 4) Enter the domain for the staging site (e.g., staging.yourdomain.com or dev.yourdomain.com)

In my example, I’ll leave the name of the directory blank so it will create the staging on staging.fastwp.me)

Specify the name of the directory (e.g., v1, v2) only if you wish to create multiple staging sites under the same subdomain (e.g., staging.yourdomain.com/v1; staging.yourdomain.com/v2). They’ll have different folders where they’ll be installed.

The folder name must only contain letters, numbers, dashes, and underscores.

Step 5) Once you click Create Staging, our system will begin creating the staging environment for your website and you’ll be able to see the progress as shown below:

Step 6) To manage your new WordPress staging site, click on the “Staging” tab for your site.

How to Push Changes from Staging to Production (Live)

Now that you’ve worked on your website in the staging environment, it has come time to push any changes in production, which means pushing any changes to the live website.

To do so, please follow the steps below:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to add a new collaborator.

Step 3) To manage your new WordPress staging site, click on the “Staging” tab for your site.

Step 4) Click on the Push To Live option in the quick actions menu to push any changes to the live website

Step 5) To push the total changes you’ve made, select both files and database options. In case you wish to push only specific changes to your live site database, use the tables or structure push options.

Step 6) When ready, click the Push To Live button.

The time taken may vary in accordance with the size of the data that is being pushed, so please be patient.

That’s it !! Your staging changes have been pushed to your live website.

How to Remove a WordPress Staging Instance

In case you don’t need the staging instance anymore, or you want to free up your disk space, you can easily remove your WordPress staging instance.

To do so, please follow the steps below:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to add a new collaborator.

Step 3) To manage your new WordPress staging site, click on the “Staging” tab for your site.

Step 4) Click on the Delete option in the quick actions menu to completely remove your WordPress staging site.

Step 5) To remove anything related to the WordPress staging, please select all the options in the dialogue screen.

That’s it !! Your staging has been completely removed.

Summary

In this article, you’ve learned how to create a WordPress staging environment using the staging feature in the WordPress Manager and how to manage various aspects of the staging feature.

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How to Change the Domain of Your WordPress Instance https://chemicloud.com/kb/article/change-the-domain-of-your-wordpress-instance/ https://chemicloud.com/kb/article/change-the-domain-of-your-wordpress-instance/#respond Thu, 10 Oct 2024 11:03:17 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8356 Changing the domain of your WordPress site can be essential when rebranding, moving to a new domain, or simply updating your site’s address. The WordPress Manager makes this process straightforward.

This tutorial will guide you through each step to successfully change your WordPress instance’s domain within the WordPress Manager.

This tutorial applies exclusively to our Managed WordPress Hosting product.

Prerequisites

  • Access to WordPress Manager: Ensure you have your login credentials ready. If you need assistance logging in, refer to the MWH Login Guide.
  • New Domain Ready: The new domain you wish to use should be registered and accessible.

How to Change the Domain of Your WordPress Instance

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to add a new collaborator.

Step 3) On the site management page, find the “Change Domain” button located under your instance’s name.

Step 4) Click the “Change Domain” button to proceed.

Step 5) A field will appear, prompting you to enter the new domain name. If you don’t own a domain yet: You can buy a domain directly through us at an affordable price.

Step 6) Click on the Use This Domain button.

Step 7) To complete the process, you must point your new domain to your WordPress instance by changing the name servers to ours (recommended method). You’ll see the name servers addressed you need to use.

Changing the Nameservers of Your Domain

    1. Log in to your domain registrar’s control panel.
    2. Find the section to update nameservers.
    3. Replace the existing nameservers with the ones provided.

Propagation Time: Changing nameservers can also take up to a few minutes to take effect.

Summary

By following these steps, you’ve successfully changed the domain of your WordPress instance using the WordPress Manager. Remember that DNS changes can take some time to propagate. If your site doesn’t appear at the new domain immediately, give it some time and check back later.

For further assistance or troubleshooting, please get in touch with our 24/7 support team.

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How to Log into Your WordPress Admin Panel https://chemicloud.com/kb/article/how-to-log-into-your-wordpress-admin-panel/ https://chemicloud.com/kb/article/how-to-log-into-your-wordpress-admin-panel/#comments Thu, 10 Oct 2024 10:35:11 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8347 Welcome to our quick tutorial on how to log into your WordPress admin panel (wp-admin).

Managing your website’s content, design, and functionality is all done through this dashboard.

This tutorial applies exclusively to our Managed WordPress Hosting product.

There are two convenient methods to log in:

  1. Access via WordPress Manager (SSO Login)
  2. Direct Access at yourdomain.com/wp-admin with Email and Password

We’ll walk through each method step by step, explain the differences between them, and briefly explain what the WordPress admin panel (wp-admin) does.

Understanding the WordPress Admin Panel (wp-admin)

The WordPress admin panel, commonly referred to as wp-admin, is the backend area of your WordPress website where you can control and customize every aspect of your site. It’s your central hub for:

  • Content Management: Create, edit, and organize posts and pages.
  • Design and Appearance: Modify themes, customize layouts, and manage widgets and menus.
  • Plugin Management: Install and configure plugins to enhance functionality.
  • User Management: Add new users, assign roles, and manage permissions.
  • Site Settings: Adjust settings for reading, writing, discussion, media, and permalinks.
  • Updates and Maintenance: Keep WordPress core, themes, and plugins up to date.

Accessing the wp-admin area allows you to effectively manage and maintain your website, ensuring it meets your needs and those of your visitors.


Method 1: Access via WordPress Manager (SSO Login)

This method allows you to log in without entering your WordPress username and password, using Single Sign-On (SSO) through the WordPress Manager.

Step-by-Step Guide:

  1. Log in to the WordPress Manager.(If you need help logging in, see this article.)
  2. After logging into your WordPress Manager, you’ll see a dashboard with all your instances.
  3. Click on the “Manage site” button corresponding to the WordPress instance you wish to access the WordPress admin panel.

 

  1. Access the WordPress Admin Panel via SSO
    • Click the WP Admin icon under the quick actions menu
    • You will be automatically logged into your WordPress admin panel without needing additional credentials.

You’re now logged into your WordPress admin panel through SSO!


Method 2: Direct Access at yourdomain.com/wp-admin

This method involves logging in directly from your website’s admin login page using your administrator email address and password.

Step-by-Step Guide:

  1. Go to the WordPress Admin Login Page
    • Open your web browser.
    • In the address bar, type yourdomain.com/wp-admin (replace yourdomain.com with your actual domain name).
      • Example: www.example.com/wp-admin
    • Press Enter to navigate to the login page.
  2. Enter Your Login Credentials
    • On the login page, you’ll see fields for “Username or Email Address” and “Password”.
    • Enter the email address associated with your WordPress account.
    • Input your WordPress password.
  3. Log into the Admin Panel
    • Click the “Log In” button.
    • If entered correctly, you’ll be directed to your WordPress admin dashboard.

You’re now logged into your WordPress admin panel directly!


Troubleshooting Tips

  • Forgot Your Password?
    • On the login page, click “Lost your password?”.
    • Enter your email address to receive a password reset link.
  • Can’t Access the WordPress Manager?
    • Ensure you’re using the correct email and password.
    • Try resetting your MWHP account password if necessary.
  • Still Need Help?
    • Contact our support team.

We hope this guide helps you access your WordPress admin panel with ease. Happy managing!

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How to Add a Collaborator to Your WordPress Instance https://chemicloud.com/kb/article/add-a-collaborator-to-your-wordpress-instance/ https://chemicloud.com/kb/article/add-a-collaborator-to-your-wordpress-instance/#respond Thu, 10 Oct 2024 10:01:24 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8329 Our WordPress Manager simplifies collaboration on your WordPress website. It allows you to securely share access with designers, developers, and other collaborators while keeping your account and other sites protected. Collaborator access grants them permissions specific to the site you choose.

This tutorial applies exclusively to our Managed WordPress Hosting product.

Adding a New Collaborator

To add a collaborator to your WordPress instance, please follow the steps below:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to add a new collaborator.

Step 3) Click the Share button in the top right corner.

Manage Site > Share

Step 3) To add a user as a collaborator to your WordPress instance, enter their email address and assign them a role from the dropdown menu.

If you choose Custom, you can specify in detail which privileges to assign to each user (granular access). Clicking the checkmark next to each category will select all privileges within that category.

Be cautious of the Delete Instance option when assigning privileges. Privileges within the Manage Related Hosting category will apply to all sites associated with the Managed WordPress hosting account.

Hover over each role to see an explanation.

Invite Collaborator

Step 4) When you are ready, click on Invite User

An invitation will be sent to their email address. Your collaborator will receive an email that looks something like this:

You will be able to see them on the list of People with access with the Pending status. After some time passes, you can send the invitation again by clicking on the button next to the status.

Updating Collaborator Permissions

If you need to update permissions for a user after adding them, please follow the steps below:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to update the permissions for a specific user.

Step 3) Click the Share button in the top right corner or on the collaborator’s icon beside it.

 

Step 4) Click on the Role drop-down next to the user you want to update permissions for, you can find the Permissions option. Once you click on that, a pop-up window opens with the list of permissions.

Step 5) Once you select the role that you want to update, you can click on the Save button.

Removing a Collaborator

If you need to remove a collaborator after adding them, please follow the steps below:

Step 1) Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances.

Step 2) Click on the “Manage site” button corresponding to the WordPress instance you wish to update the permissions for a specific user.

Step 3) Click the Share button in the top right corner or on the collaborator’s icon beside it.

Step 4) Click the X button to remove access to that specific user.

Step 5) Once you revoke access to that specific user, you can click on the Save button.

That’s it; you know how to remove access to a collaborator.

Summary

With the WordPress Manager, collaborating on your WordPress website is a breeze! You can securely share access with designers, developers, and other team members while keeping your account and other sites safe.

By granting permissions specific to the site you choose, everyone gets just the access they need.

So go ahead and enjoy seamless teamwork on your WordPress projects!

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How to Access the WordPress Manager https://chemicloud.com/kb/article/how-to-access-the-wordpress-manager/ https://chemicloud.com/kb/article/how-to-access-the-wordpress-manager/#respond Thu, 10 Oct 2024 08:28:57 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8314 The WordPress Manager allows you to view and manage all your WordPress installations in one place.

This tutorial applies exclusively to our Managed WordPress Hosting product.

In this tutorial, we’ll explore different ways to access the WordPress Manager so you can choose the method that works best for you.

Method 1: Logging In Through Your ChemiCloud Client Area

You can easily access the WordPress Manager directly from your ChemiCloud customer account.

This method simplifies the login process by using your existing account credentials, eliminating the need for separate login details.

Step 1: Go to chemicloud.com/login and log in to your ChemiCloud customer account.

Step 2: In your Client Area Dashboard, navigate to Active Services. Click the “WordPress Manager” icon on the right side.

WordPress Manager

This action will automatically log you into the WordPress Manager without requiring a separate username and password.

That’s it! You’re now logged into the WordPress Manager automatically. Easy, right?

Method 2: Logging In Directly via URL

If accessing the ChemiCloud Client Area isn’t convenient, you can log in directly using a direct URL.

Step 1: Enter the following URL into your browser’s address bar:

https://manage.serverhostgroup.com/login

Step 2: You’ll be prompted to enter your email address and password. Please use the “Forgot password?” feature to reset your password and set a new one. The email address is the same as the one that you’ve used while placing the order with us.

Your login screen should look like this:

Step 3) Click Log in.

That’s it! This action will log you in the WordPress Manager automatically. That was easy, right?

Forgot password?

If you don’t remember your password, click the “Forgot password” option to request a reset.

Choose the method that suits you best and enjoy managing your WordPress installations with ease!

Enhancing the Security of Your WordPress Manager Account

We recommend enabling two-factor authentication to provide an extra layer of security to your account.

In this section, we’ll discuss how to enhance the security of your WordPress Manager account by enabling Two-Factor Authentication (2FA).

1) Enabling Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) adds an extra layer of protection by requiring two forms of identification when logging into your account: something you know (your password) and something you have (like a one-time code generated by an authenticator app). Enabling 2FA significantly reduces the risk of unauthorized access.

To enable 2FA in your WordPress Manager, follow these steps:

Step 1: Log in to your WordPress Manager.

Step 2: Click on your client profile icon located at the top right corner of the screen.

Step 3: Select Account Details from the dropdown menu.

Account Details

Step 4: Navigate to the Security Settings section and toggle the button for Two-Factor Authentication to ON.

Step 5: Follow the on-screen instructions to set up 2FA. This usually involves scanning a QR code with an authenticator app like Google Authenticator or Authy.

Step 6: Enter the one-time code generated by your authenticator app to confirm the setup.

If you decide to disable two-factor authentication in the future, simply return to the same location and toggle the button to OFF.

That’s it, now you know how to enable or disable Two-Factor Authentication for your WordPress Manager.

2) Using Strong Passwords

A strong password is essential for maintaining a secure connection with your WordPress Manager. A strong password should be at least 12 characters long and include uppercase letters, lowercase letters, numbers, and special symbols. Avoid using easily guessable information such as names or dates related to yourself or family members. You can use online tools that generate random passwords for added security.

3) Regularly Update Your Passwords

  • Change your password every three months or more frequently if needed.
  • Avoid reusing old passwords across different platforms or services.
  • If you suspect any suspicious activity on your account, change all associated passwords immediately.

The steps below will quickly take you through changing your WordPress Manager password. Remember that this only works if you know your current  password.

Step 1: Log in to your WordPress Manager.

Step 2: Click on your client profile icon located at the top right corner of the screen.

Step 3: Select Account Details from the dropdown menu.

Step 4: Navigate to the Password section and click the Change Password button.

Change Password

Step 5) In the next window, enter your old password, type in your new password, and confirm it.

Strong passwords usually include lower and upper case letters, numbers, and special characters such as @,#,~,_, (,* .

And that’s it! Now you know how to change your WordPress Manager password!

Conclusion

After reading this guide, you should better understand how to log in to the WordPress Manager, including accessing it through your ChemiCloud Client Area or logging in directly.

⏭ Join us for the following tutorial, where you will learn how to create a new WordPress instance using the WordPress Manager.

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How Manage your WordPress Instance Using the WordPress Manager https://chemicloud.com/kb/article/manage-your-wordpress-instance/ https://chemicloud.com/kb/article/manage-your-wordpress-instance/#respond Wed, 09 Oct 2024 12:55:46 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8276 This tutorial helps you easily manage all aspects of your WordPress instance, from configuring settings to managing updates, themes, plugins, and more.

This tutorial applies exclusively to our Managed WordPress Hosting product.

My Instances

Log in to the WordPress Manager.

(If you need help logging in, see this article.)

After logging into your WordPress Manager, you’ll see a dashboard with all your instances. The ‘My Instances’ section displays installed instances, as well as those in progress or with installation errors.

  • View Modes: Switch between list view or tile view, where each instance displays a preview of the website.
  • Select Instances: Choose one or more instances to perform actions like:
    • Clear cache
    • Share instances
    • Remove selected instances
  • Filtering Options: Filter instances by tags, or click a tag to apply the filter automatically.
  • Sorting Options: Sort instances by:
    • Title
    • Visitors
    • Bandwidth
    • Storage
    • Newest to oldest

Tags

Users can create custom tags to efficiently filter and organize your WordPress instances. To create a tag, click Assign Tags, then Add New. Enter a tag name, choose a color, and click Create & Assign to apply it to an instance. Tags can be removed later if needed.

Manage Site

Log in to the WordPress Manager.

(If you need help logging in, see this article.)

Click on the “Manage site” button corresponding to the WordPress instance you wish to manage.

My Instances > Manage Site

The “Manage Site” area provides different information and configuration options for your WordPress instance.

We’ll do a quick overview of all the available information and features.


Actions

In the top right corner, you can perform several quick actions:

  • Share Instance: Share access to your WordPress instance with others for collaboration. [learn how]
  • WP Admin Access: Directly access your site’s WordPress admin dashboard. [learn how]
  • Create Staging: Set up a staging environment to test changes safely before applying them to your live site. [learn how]
  • Update: Install any available update for WordPress core.
  • Clear Cache: Clear your WordPress instance cache to ensure that the most recent changes are visible to visitors.
  • Delete Instance: Permanently delete the WordPress instance from your control panel.

Site Details

The Site Details tab provides essential statistics about your WordPress instance:

Site Details Overview
  • Installation: This section displays information about your WordPress installation, such as the core version and whether it’s up to date.
  • Security: This section provides details about your site’s automated remote backups and SSL installation status.
  • Loading speed: this section displays your website’s performance for desktop and mobile browsers.
    The performance data is gathered from Google Page Speed™. Click the “Full Report” button for more details.
  • Instance Analytics: this section displays the bandwidth usage over the last seven days.

    Note: These statistics only reflect server communication. If QUIC.Cloud CDN is enabled, the data might be incomplete.


Backups

The Backups tab is where you can easily manage your site’s backups. The action buttons on the far right of the list allow you to download, restore, or delete your backups.

Backups Overview

The Backup History includes information such as:

  • Name of the backup
  • Date and Time Of The Backup
  • Its Size
  • Type (Automatic/Manual)
  • WordPress Version
  • Custom Notes

Plugins

The Plugins tab allows you to manage the plugins installed on your WordPress install.

Plugins Overview

Both the list view and tile view offer the same information and options, just presented differently.

The status is indicated by “Activated” and “Disabled” markers in the “Status” column, as well as by the green or gray highlight on the edge of the list.

You can deactivate/activate, update or delete installed plugins by clicking on their respective action button on the far right.

Perform the actions in bulk by selecting multiple or all plugins at once. You will find the checkboxes to the far left. The checkbox in the header will select all plugins.

To install a completely new plugin, click on the Add New button to the right of the search bar.


Advanced Settings

All settings and information beyond regular daily operations are located in the Advanced section of the instance details. These are organized into the following categories:

  • Site Details
  • Security
  • Auto Updates
  • Developer Settings
  • WordPress Config
  • Users
  • Themes
  • Logs

Each category is explained in more detail below.

Instance Details

Here, you’ll find detailed information about your site and installation, including:

  • DomainURL
  • WordPress Version
  • Site Name
  • Site Age
  • Installation Directory
  • Database Name
  • Database User
  • Database Host
  • A preview is also available on the right-hand side.

Cloudflare (DNS)

Our quick setup leverages the Cloudflare Anycast DNS network for enhanced speed and security. If you’re using the Cloudflare name servers, you can manage your domain’s DNS zone directly from the WordPress Manager.

Cloudflare DNS

Please note that the CDN included with our Managed WordPress Hosting plans is provided by QUIC.cloud, not Cloudflare. Be careful not to confuse the DNS provider (Cloudflare) with the CDN provider (QUIC.cloud).

Security

In the Security section, you can manage your security settings, including:

Advanced > Security
  • SSL Certificate (if enabled, SSL certificate will be applied to your domain)
  • Force HTTPS Redirect (if enabled, http:// requests will be redirected to https:// on your domain)

Auto Updates

In the Auto Updates section, you can enable or disable automatic updates for your WordPress instance; the options include:

Advanced Settings > Auto Updates
  • Automatic WordPress update
  • Automatic Plugins updates
  • Automatic Themes updates

Developer Settings

In the Developer Settings section, you’ll find tools handy for website developers:

  • WordPress Debug Mode – When enabled, application errors will be displayed while browsing the site.
  • Maintenance Mode – When enabled, visitors will be shown a temporary maintenance notice.
  • PHPMyAdmin access – A shortcut for direct login to the phpMyAdmin panel.
  • PHP Version – Check or change the current PHP version used by the WordPress instance.

System Configuration

Advanced > System Configuration

Make remote changes to your WordPress configuration file. To add a new configuration, click the Create Config button on the right. Configurations are displayed in a sortable table with Name, Value, and Type fields. Each configuration can be edited or removed using the action buttons on the right.

To find a specific configuration, use the search bar above the table.

Users

In the ‘Users’ section, you can manage admins and users who have access to your WordPress instance.

Advanced Settings > Users

The following user data will be displayed: ID, Login, Display Name, Email Address, Role, and Registration Time.

Use the icons on the right to edit user details, reset the password, or delete the user.

To find a specific user, use the search feature above the table, or click the button next to it to create a new user.

Installed Themes

This is where you can manage your WordPress themes. Similar to the Plugins section, you can switch between tile view and list view for both installed themes and while browsing new ones. Both views provide the same information and options, just displayed differently.

Advanced > Installed Themes
  • The name and a short description of the theme can be seen on the left. Clicking on Read More will display the full description.
  • One step to the right you will find the installed version of the theme. The symbol next to the version number indicates if the plugin is up to date.
  • The status is indicated by “Activated” and “Disabled” markers in the “Status” column, as well as by the green or gray highlight on the edge of the list.
  • You can deactivate/activateupdate or delete installed plugins by clicking on their respective action button on the far right.
  • Perform the actions in bulk by selecting multiple or all plugins at once. You will find the checkboxes to the far left. The checkbox in the header will select all plugins.
  • You can sort the list by clicking on Name or Status in the header.

New Themes

To install a completely new WordPress theme, click on the Add New button to the right of the search bar.

Instance Logs

The Instance logs section includes information on the user and the action date.

Advanced > Instace Logs

Copy Instance

Use this feature to duplicate your instance to any of your Managed WordPress Hosting services.

Advanced > Copy Instance

Click Copy Instance, then select the Managed WordPress Hosting service where the duplicate should be installed, as long as you have more than one service with available instances.

Summary

In conclusion, this tutorial provides a simple guide to managing all aspects of your WordPress instance, from settings configuration to handling updates, themes, plugins, and more, ensuring seamless site management.

⏭ Join us for the following tutorial, where you will learn how to add a collaborator to your WordPress Instance.

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How Create a New WordPress Instance Using the WordPress Manager https://chemicloud.com/kb/article/how-create-a-new-wordpress-instance/ https://chemicloud.com/kb/article/how-create-a-new-wordpress-instance/#respond Wed, 09 Oct 2024 09:30:54 +0000 https://chemicloud.com/kb/?post_type=ht_kb&p=8260

This tutorial applies exclusively to our Managed WordPress Hosting product.

Follow these steps to create a new WordPress instance using the WordPress Manager:

1. Log in to the WordPress Manager.
(If you need help logging in, see this article.)

2. Go to My Instances > click + Add New to create a new WordPress instance.

You’ll be prompted to either create a new WordPress instance or import one from another provider.

My Instances > Add New

3. Select “Create New WordPress Instance” and click Continue.

4. Choose a WordPress theme from the list or search for a specific one in the WordPress theme repository.

Choose WordPress Theme

(If you plan to install your own theme later, select any theme for now. You can upload your own theme through the WP admin panel after installation.)

5. Please provide the domain name that will be used for your WordPress instance, then click on the “Set Website Name” button to go to the next step.

Enter Your Domain

5. Set your site’s name

Choose a name that will help you easily identify the site, especially if you’re managing multiple WordPress sites.

Set WordPress Instance Name

6. Click “Create Site”
Once the installation is complete, you’ll see a confirmation message.

That’s it! You can now start managing your new WordPress instance by clicking Manage Your Website.

⏭ Join us for the following tutorial, where you will learn how to manage your WordPress instance.

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