This guide will show you how to easily do it—without needing help from our support team.

Early renewing your hosting service before the due date can offer several benefits:

• Avoid Service Interruption: If there are issues with your payment method (e.g., expired card, insufficient funds, or payment gateway delays), early renewal ensures your service continues uninterrupted. This is especially important as downtime can affect your clients or your business reputation.
• Simplify Billing and Cash Flow Management: Renewing early allows you to manage your finances more effectively. You can align the renewal with your cash flow or budget cycle, avoiding last-minute payments or unexpected expenses.
• Lock in Current Pricing: By renewing early, you might lock in the current rate, avoiding potential price hikes that could occur if you wait until the due date.

Who Can Use This Guide?

This tutorial applies to the following hosting services:

• Reseller Hosting
• VPS Hosting
• Managed WordPress Hosting
• Shared Hosting
• WordPress Hosting
• Email Hosting

Need assistance? Our 24/7 Support Team is always here to help if you have any questions along the way.

Step-by-Step Guide to Early Renew Your Hosting Service

Step 1: Log into Your ChemiCloud Account

1. Open your browser and go to chemicloud.com/login.
2. Enter your email address and password, then click Log In.

Step 2: Navigate to Your Active Services

1. Once logged in, you’ll be in your Client Area Dashboard.
2. Look up after the  “Active Services” to view your current hosting services.
3. Locate the service you want to update and click the gear icon ( “Manage Product”) on the right side.

Step 3: Access the Renewal Option

1. On the Product Details page, look for the “+ Renew Service For” button. Click on it to proceed.

Step 4: Review Billing Details

Next, you’ll see the billing details about your renewal:

• Next Due Date → The current expiration date of your service.
• New Next Due Date → The updated expiration date after the billing cycle switch.
• Total Amount → The total cost for the early renewal.

For example:

• Suppose your current due date is March 1, 2025, and you make an early renewal 10 days before your due date.
• Once the invoice generated is paid, your service will be renewed by 12 months.
• Your new expiration date will be March 1, 2026.

Step 5: Confirm and Pay

1. Click the “Renew” button to finalize your renewal.
2. The pop-up window will close, and you will see an invoice for your service billing period.
3. Under the Invoice Items section, you can verify the period covered by your payment.
4. Choose your preferred Payment Method and click “Pay Now” to complete the process.

That’s it! You’ve successfully renewed your hosting service—no support ticket needed!

Wasn’t that simple?

Switching from a monthly billing cycle to a longer billing cycle can offer several advantages:

• Lower Monthly Costs: By switching to a 12-month plan, you could save a substantial amount compared to paying monthly.
• Avoid Price Increases: Locking in a longer-term plan protects you from potential price hikes during the contract period.
• Predictable Costs: A fixed annual payment allows you to plan your finances more effectively, as you know exactly how much you’ll be paying for hosting each year.
• Focus on Growth: With fewer renewals to worry about, you can dedicate more time and resources to growing your reseller business and serving your clients.

Who Can Use This Guide?

This tutorial applies to the following hosting services:

• Reseller Hosting
• VPS Hosting
• Managed WordPress Hosting
• Shared Hosting
• WordPress Hosting
• Email Hosting

Need assistance? Our 24/7 Support Team is always here to help if you have any questions along the way.

Step-by-Step Guide to Changing Your Billing Cycle

Step 1: Log into Your ChemiCloud Account

1. Open your browser and go to chemicloud.com/login.
2. Enter your email address and password, then click Log In.

Step 2: Navigate to Your Active Services

1. Once logged in, you’ll be in your Client Area Dashboard.
2. Look up after the  “Active Services” to view your current hosting services.
3. Locate the service you want to update and click the gear icon ( “Manage Product”) on the right side.

Step 3: Access the Billing Cycle Change Option

1. On the Product Details page, look for the “Change Billing Cycle” button.

   

2. Click on it to proceed.

Step 4: Choose a New Billing Cycle

1. A pop-up window (modal) will appear.
2. In this window, you’ll see a drop-down menu that allows you to select a new billing cycle.

Step 5: Review Billing Details

After selecting your desired billing cycle, you’ll see important details about the change:

• Next Due Date → The current expiration date of your service.
• New Next Due Date → The updated expiration date after the billing cycle switch.
• Total Amount → The total cost for switching to the new billing cycle.

For example:

• Suppose your current due date is March 1, 2025, and you request a switch to a 12-month billing cycle 10 days before your due date.
• Once the invoice is generated, your service will be extended by 12 months.
• Your new expiration date will be March 1, 2026.

Step 6: Confirm and Pay

1. Click the “Confirm” button to finalize your billing cycle change.
2. The pop-up window will close, and you will see an invoice for the new billing period.
3. Under the Invoice Items section, you can verify the period covered by your payment.
4. Choose your preferred Payment Method and click “Pay Now” to complete the process.

That’s it! You’ve successfully changed your billing cycle for your hosting service—no support ticket needed!

Wasn’t that simple?

Here at ChemiCloud, we understand that life can be hectic and things are forgotten, so we’re happy to offer you a grace period for the hosting products.

Hosting Products

If your invoice payment fails, your service(s) will still be up and running for 1 day from the invoice due date. This grace period ensures that you have the chance to renew after expiry, with no disruption to your service(s).

However, if payment is not received within these 1 day, your package will be suspended.

To resolve this, access your account at https://chemicloud.com/clientarea.php?action=invoices, where you can review your invoice and complete a manual renewal.

If payment is still outstanding after your invoice due date, your service(s) will be terminated, and all associated data will be deleted:

• 4 days (Shared Hosting, WordPress Hosting, Reseller Hosting)
• 2 days (VPS Hosting).

Therefore, we advise you to keep a backup copy of your account to not risk losing your files.

Domain names

The process for domain names varies depending on your extension since various registries govern them.

Most domain name extensions offer a limited grace period after the initial expiry date. During this period, you’ll be able to renew your expired domain name straight from your Client Area with no additional fee, other than the renewal cost. However, if a domain name is not renewed within this period, it could result in additional fees to recover the domain name or its loss.

To learn more about the domain name renewal process and specific domain name extension renewals, please feel free to reach out to our Billing department.

SSL Certificates

The renewal process for SSL certificates is different as they have a finite lifetime; if renewed before expiry, the lifetime of the service will be extended. Should an SSL certificate reach its expiry date without renewal, it will not be possible to extend the lifetime, and the service will cease to function. The only way to reinstate an SSL certificate is to purchase a new one.

1) Access your client area

2) Once you will be logged in, on your dashboard, you’ll see the active services area which will provide you with information about your hosting service, including the next due date ( expiration date of your hosting service).

That’s it! Now you know how to check the next due date for your hosting service. Should you have any further questions or need help, please don’t hesitate to create a ticket with our Support department.

1) Log into your Client Area and go to the Services section.

2)  Click on the Manage Product button, and under Actions, click on Request Cancellation. 

3) In the cancellation request form, you will be asked to describe the reason for cancellation and to choose the cancellation type:

• Immediate: your hosting service will be automatically canceled when the daily system cron runs (9 AM EST).

Suppose you place a cancelation request today at 8 AM EST, the service will be canceled and terminated on the same day at 9 AM EST. However, if you place the cancelation request today after 9 AM EST, your service will be canceled and terminated the next day at 9 AM EST.

• End of Billing Period – your service will remain active till the end of the current payment period. Afterward, the service will be automatically canceled and terminated at the due date.

That’s it! Now you know how to request a cancelation for a hosting service. Please don’t hesitate to get in touch in case you have any questions or need help!

Money-Back Guarantee and Refund Policies

Duration and Scope of Guarantee:

45-Day Money-Back Guarantee is applicable exclusively to: Shared Web/WordPress Hosting, Reseller Hosting, and Managed WordPress Hosting.

7-Day Money-Back Guarantee is restricted solely to: VPS Hosting.

The countdown to the end of the guarantee begins from the activation date of the account, not the order placement date.

Exceptions to the Guarantee:

The Money-Back Guarantee does not extend to:

– Add-on services: Dedicated IP address, SSL Certificate, SiteLock Website Security, SpamExperts E-mail Services, Margetgoo SEO Services, WHMCS Licence, LiteSpeed Web Server Licence, cPanel Licence, CloudLinux Licence, Imunify360 License, Cloud Remote Backup, MailChannels Outbound Email Filtering, Block Storage, Disk Space Add-on, Turbo+ Boost Add-on, Resources Boost Add-on, Inodes Add-on, Managed WordPress Hosting Enterprise;

– Account funds;

– Domain reseller funds;

– Domain registration, domain transfer, or domain name ID Protection;

– Paid support or migration services.

Renewal of services of any type does not fall under the ambit of the guarantee.

If there’s any breach of our Terms of Service, Service Agreement, or other policies, the Money-Back Guarantee stands null and void.

General Refund Policies:

After the Money-Back Guarantee period, ChemiCloud upholds a no-refund policy.

Any credits applied to ChemiCloud accounts are non-refundable. They remain active for two (2) years after terminating the last hosting account. Failure to utilize the credit within this period results in forfeiture, with no liabilities falling on ChemiCloud.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. The same policy applies if you purchase a second service similar to one that is already active in your account. Violations of this Agreement will waive your rights under the refund policy.