When you contact ChemiCloud Support, we may need to validate your account before we can discuss account-specific details with you or assist you with your support inquiry.

In order to validate you as the account holder, we may ask you about your account’s security question or the Support PIN.

What is a Support PIN?

The Support PIN is a simple and secure way for you to authenticate as an account owner to our Support Team. It helps you and our Support Team by ensuring that only authorized people can share and obtain important information about your site or account. We’ll request the Support PIN whenever our team needs to verify your identity and account access.

The Support PIN is unique to each account. It is a case-sensitive six-digit (6) numeric code that can be generated directly from Client Area.

As a customer, you should protect your Support PIN and avoid disclosing it to anyone you don’t trust if you do not wish to provide access to sensitive data.

How To Get Your Support PIN

Getting your Support PIN is easy!

1) The first step is to log into your Client Area. After the page opens, proceed by logging in.

2) After you have logged in, look for the padlock icon in the upper right corner.

3) To get your Support PIN, click the padlock. This action will reveal your account’s support PIN.

And that’s how you can get your account’s Support PIN!

Normally you would log in and access the cPanel with just your account name and password, two-factor authentication requires two forms of identification:

– Your username and password;

– Generated security code and application on your smartphone will supply the security code for you to enter.

1) Let’s go ahead and log into cPanel

2) Scroll down to the Security group, and then click Two-Factor Authentication. The two-factor authentication interface will appear.

3) Click Set Up Two-Factor Authentication. A QR code will appear on your screen. At this point, you’ll need to set up a two-factor authentication application on your smartphone.

We’ll use Google Authenticator for this example.

4) You can either snap a photo of the QR code with your application or manually enter the account, and key smartphone application will generate a security code.

5) Enter that code into the cPanel interface, and click Configure two-factor authentication.

A confirmation message will appear.

6) Now we’re ready to test two factor authentication. Let’s go ahead and log out of cPanel. Now try to login again into cPanel. Enter your username and password and click Login.

7) The two-factor authentication login interface will appear on your smartphone. Open your application and generate a security code.

8) Then, enter that number into the login interface and click Continue.

We’re now logged into cPanel. Let’s go back to the two-factor authentication interface.

Reconfiguring two-factor authentication lets you go through the setup process again. This is useful if you replace your smartphone or want to use a new authentication application.

I’ll click remove two-factor authentication. And I’ll confirm that I want to remove it from my account.

A confirmation message will appear. And you no longer need to use two-factor authentication to log in.

If you have any questions, we’re here! Just drop us a message in our live chat!

1) Log into Client Area

2) Once you are logged in, click on the account name in the top header (right-hand side) then click on Security Settings in the sub-menu.

3) In the next page, please click on the Change Security Question tab

4) Once you’ve set the new security question, scroll down the page and click on Save Changes button.

That’s a wrap!

Two-factor authentication adds an additional layer of security by introducing a second step when you log into your account with us. It takes something you know (i.e.: your password), and adds a second factor, typically something you physically have (such as your phone).

Since both are required to log in, in the event an attacker obtains your password, two-factor authentication would stop them from accessing your account.

Why Do You Need It?

Passwords are increasingly easy to compromise. They can often be guessed or leaked, they usually don’t change very often, and despite advice otherwise, many of us have favorite passwords that we use for more than one thing. So Two-factor authentication gives you additional security because your password alone no longer allows access to your account.

How to Enable Two-Factor Authentication

You can easily activate it via the My Details page of the client area, under the “Security Settings” tab.

You will have to simply click the Click here to enable button beneath the “Two-Factor Authentication” heading and follow the on-screen instructions.

We recommend the Google Authenticator app which is available for iOS, Android mobile devices. Another option is the Duo app which is available for IOS, Android mobile devices.

If you decide to disable two-factor authentication at a later date, you can simply click the Click here to disable button which will appear in the same location.

That’s it, now you know how to enable Two-Factor Authentication for your ChemiCloud Account!

1) Go to https://lab.chemicloud.com and login into your account.

2) Click on the “Account” icon located in the left menu.

3) Next hit the “Change Password” tab and type your current and new password.

4) When ready, click “Save Changes”.