General Emails – All account-related emails
Invoice Emails – New Invoices, Reminders, & Overdue Notices
Support Emails – Receive a CC of all Support Ticket Communications
Product Emails – Welcome Emails, Suspensions & Other Lifecycle Notifications
Domain Emails – Registration/Transfer Confirmation & Renewal Notices
Affiliate Emails – Receive Affiliate Notifications

While these options are enabled by default but can be disabled for all clients.

In order to do so, please log into your client area then click on the Edit Account Details submenu.

Then scroll down to the “Email Preferences” section where you will be able to see all the options and customize notifications for your account.

That’s a wrap!

1) Log into Client Area

2) Once you are logged in, click on the account name in the top header (right-hand side) then click on Change Password in the sub-menu. As in the screenshot below:

3) In the next page, you’ll be able to set a new password for your ChemiCloud account.

We suggest you use a strong password. You can also consider a password generator. In case you are managing multiple accounts and passwords, you can use a password management tool such as https://www.lastpass.com/ which will store your passwords.

4) Once you’ve set the new password, scroll down the page and click on Save Changes button.

That’s a wrap!

Contacts are secondary profiles attached to a primary client account.

• Created by: The main client (account owner) or staff.

• Used for:

  • Receiving email notifications (invoices, support replies, etc.).

  • Having different billing or technical contact details.

  • Allowing different email addresses to interact with support (if permissions are granted).

• Limitations:

  • Cannot log in to the Client Area.

  • No separate credentials — everything is managed under the main client account.

Adding a New Contact

1) To create a contact, begin by creating or locating an existing contacts record. This can be done in the client area.

2) Once you are logged in, click on the account name in the top header (right-hand side) then click on Contacts in the sub-menu. As in the screenshot below:

3) To add a new contact:

1. Choose Add New from Contacts.
2. Enter the contact details.
   • You must enter an email address.
   • Other contact details are optional.
3. Check the Email Notification checkboxes to set the email categories to send the contact copies of.
   • Support contacts do not receive copies of all support tickets. They can open tickets themselves via email and will only receive emails when an admin replies to a ticket they opened.
   • The main client will receive copies of all support tickets.
4. Click Save Changes.

Managing Contacts

You can view a contact’s details by selecting them from the Contacts menu.

To update the contact’s details or change their email notification settings, make the desired changes and click Save Changes.

Deleting a Contact

To delete a contact, click Delete at the bottom of the page and then confirm the deletion. The system will remove the contact immediately.

That’s all! Now you know how to add new Contacts to your ChemiCloud account.

In this tutorial, you will learn how to add a new card and how to update an existing one.

How Do I Add a New Credit Card?

You can easily add a new credit card on file by following the steps below:

1) Log into Client Area

2) Once you are logged in, click on the account name in the top header (right-hand side) then click on Payment Methods in the sub-menu. As in the screenshot below:

3) If there’s a card on file, you’ll see the information for it. In order to add a new card, click on the Add New Credit Card button.

4) In the next window, you will be able to enter your new credit card information. Once you’ve filled in with the necessary information, scroll down the page and click on the Save Changes button.

Each credit card can have a different billing address associated with it if required.

How Do I Edit My Credit Card Details?

You can easily edit the credit card information you have on file by following the steps below:

1) Log into Client Area

2) Once you are logged in, click on the account name in the top header (right-hand side) then click on Payment Methods in the sub-menu. As in the screenshot below:

In the next window, you will see an overview of your payment methods on file.

3) If there’s a card on file, you’ll see the information for it. To edit the card on file, you will have click on the edit button associated with it.

For any existing credit card, you can edit certain fields and values. This includes the Expiry Date and Card Description.

Also, each credit card can have a different billing address associated with it if required.

4) Once you’ve made the necessary changes, scroll down the page and click on the Save Changes button.

How Do I Delete My Credit Card Details?

You can easily delete the credit card information you have on file by following the steps below:

1) Log into Client Area

2) Once you are logged in, click on the account name in the top header (right-hand side) then click on Payment Methods in the sub-menu.

In the next window, you will see an overview of your payment methods on file.

3) If there’s a card on file, you’ll see the information for it. To delete the card on file, you will have click on the Delete button associated with it.

You will be asked for confirmation before the deletion is completed.

That’s a wrap!

1) Log into Client Area

2) Once you are logged in, click on the account name in the top header (right-hand side) then click on Edit Account Details in the sub-menu. As in the screenshot below:

3) You’ll see the account details on file from where you can change either the personal information or the Billing Address.

4) Once you’ve made the necessary changes, scroll down the page and click on Save Changes button.

That’s a wrap!