If your domain is registered with a different domain name registrar and you’re using their name servers or any other external name servers, you’ll need to know your server’s IP address.

How to Find Your Server’s IP Address

There might be instances where you wish to keep using your current external name servers but want your domain name to direct to our server. In such cases, you’ll need to update the A record for your domain name to point to our server’s IP address.

You can find your server’s IP address in the hosting account setup information email sent to you after signing up with us. Search for the term ‘Account IP’ in the email.

Additionally, a quick method to find your server’s IP address is by logging into your Client Area. Once logged in, click on the “Server Information” icon associated with your hosting service.

In the pop-up window, under Server Information search for Server IP. 

Alternatively, you can find your server’s IP address by logging into cPanel. Once logged in, navigate to the right-hand side of the dashboard to the “GENERAL INFORMATION” section. Here, you will see the “Shared IP address” listed, which is your server’s IP address.

That’s it! Now you know how to locate your server’s IP address which you can use either to point your DNS to us or to connect over FTP.

What Are the ChemiCloud Nameservers?

The ChemiCloud Nameservers cam be easily located within your lab by following the steps below:

1) Once you are logged into your Client Area locate the Active services area.

2) Under the Actions menu of the active service, click on the Server information icon, as in the screenshot below:

You will find the nameservers for directing your domains. These nameservers are compatible with our Web Hosting and WordPress Hosting services.

If you’re using our Reseller Hosting or Cloud VPS, you have two choices for nameservers:

1. Set up your own custom nameservers.
2. Use the generic nameservers we provided when your account was set up. Check your welcome email for these nameservers.

What Is My Server’s IP Address?

If you want to keep using your current name servers (external ones) but direct your domain to our server, you should change the A record of your domain to point to our server’s IP address.

You can find your server’s IP address in the email we sent you with your hosting account setup details, under ‘Account IP’.

Alternatively, you can quickly find your server’s IP address by logging into cPanel, then look under General Information on the right-hand side for ‘Shared IP address’.